These Terms of Use ("Terms") govern your access to and use of SmartCampaign (the "Service"), operated by Thinkneo AI Technology Company Limited, a Hong Kong company (Company Registration Number: 3349494) ("ThinkNEO", "we", "us", "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
SmartCampaign is a multi-tenant software-as-a-service platform for elective campaign operations. It provides operational tools (calendar, tasks, documents, messaging, briefing dashboard, role-based access control) and intelligence features (AI chat assistant, public-news monitoring, competitor agenda aggregation, polling aggregation, rapid-response draft generation).
The Service aggregates publicly available information about public figures and public institutions, and uses artificial intelligence to assist Users in their work. The current vertical implementation is configured for elective campaigns operating under Brazilian electoral, parliamentary, and journalistic public-data ecosystems.
The Customer designates an authorized administrator who creates and manages the Customer's tenant account. The administrator is responsible for managing User access, seat allocation, role assignment, and configuration of the tenant.
Each User receives an individual account tied to a single Seat and is assigned one of the platform's defined roles. Access to AI features and to certain modules depends on the User's role. Users must keep their credentials confidential and are responsible for activity performed under their account. Sharing of accounts is prohibited.
By accepting these Terms on behalf of an organization, the individual accepting represents and warrants that they have the legal authority to bind the organization to these Terms and to the Subscription Agreement.
Fees are quoted and charged in United States Dollars (USD). Applicable taxes are the responsibility of the Customer unless explicitly included in the quoted price.
Payments are processed by Stripe. By providing payment information, the Customer authorizes ThinkNEO and Stripe to charge the designated payment method for all fees due. Stripe's terms and privacy policy apply to the payment process.
Subscriptions automatically renew at the end of each billing period unless cancelled by the Customer. The Customer is responsible for cancelling before the next renewal cycle to avoid further charges.
Failure to pay fees when due may result in suspension or termination of the Service.
Except where required by applicable law, fees paid are non-refundable. Pro-rated refunds may be granted at ThinkNEO's sole discretion in cases of extended service unavailability attributable to ThinkNEO.
AI features are subject to fair-use limits set out in the Customer's plan. Customers may bring their own API keys ("BYOK") for third-party AI providers (OpenAI, Anthropic, NVIDIA), in which case the Customer is responsible for the underlying provider fees and for compliance with that provider's terms.
The Customer and its Users agree not to:
The Service's AI features (collectively, "AI Features") generate draft content and analytical signals to assist authorized Users. The Customer and its Users agree to the following additional terms when using AI Features:
AI Outputs are presented as drafts for human review. The Customer is responsible for reviewing, editing, fact-checking, and approving any AI Output before using, publishing, transmitting, or otherwise acting upon it. The Service does not autonomously publish, transmit, or send AI Outputs to any third party.
The Customer is solely responsible for the use, publication, and consequences of any AI Output. The Customer acknowledges that:
The Customer and its Users may not use AI Features to:
The Web Monitor, Competitor Agenda, and Polls features aggregate publicly available information about public figures and institutions in their public capacity. The Customer agrees to use these features for legitimate operational purposes and not to harass, stalk, threaten, or otherwise harm the individuals whose public activities are aggregated.
The Customer is solely responsible for ensuring that its use of the Service complies with all laws and regulations applicable to its operations, including electoral, campaign-finance, lobbying, anti-corruption, defamation, and data protection laws in any jurisdiction in which the Customer operates. ThinkNEO does not provide legal advice and makes no representations regarding the Customer's compliance obligations.
The Customer retains all rights, title, and interest in and to Customer Data. The Customer grants ThinkNEO a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and route through AI providers Customer Data solely as necessary to provide the Service in accordance with these Terms and the Subscription Agreement.
As between ThinkNEO and the Customer, the Customer owns the AI Outputs generated within its tenant, subject to (a) the underlying AI provider's terms (especially under BYOK), (b) any limitations applicable to AI-generated content under the Customer's jurisdiction, and (c) the Acceptable Use limits in Section 6. ThinkNEO does not claim ownership of AI Outputs but reserves the right to use aggregated, de-identified usage data to improve the Service.
The Service, including all software, design, documentation, trademarks, the AIRGP and A2ASTC protocols (and all underlying technology), is the exclusive property of ThinkNEO and its licensors. These Terms grant the Customer and Users a limited, revocable, non-exclusive, non-transferable license to use the Service for the duration of the active subscription. No other rights are granted.
If the Customer or any User submits ideas, suggestions, or feedback regarding the Service, ThinkNEO may use such feedback without restriction or compensation, including to develop and improve the Service.
ThinkNEO may use aggregated and de-identified data derived from use of the Service for analytics, benchmarking, and product improvement, provided such data does not identify the Customer, any User, or any individual.
Each party agrees to protect the other party's confidential information using the same standard of care it uses to protect its own confidential information, and not less than a reasonable standard of care. Confidential information does not include information that is publicly available, independently developed, or rightfully obtained from a third party. This obligation survives termination for three (3) years.
ThinkNEO uses commercially reasonable efforts to maintain the availability of the Service. The Service is provided on a best-effort basis. Specific service-level commitments, if any, are set out in the Subscription Agreement. Scheduled maintenance may temporarily interrupt access; ThinkNEO will use reasonable efforts to provide advance notice of scheduled maintenance.
The Service operates under two open governance protocols published by ThinkNEO: AIRGP (AI Risk Governance Protocol, airgp.space, published under CC BY-ND 4.0) and A2ASTC (Agent-to-Agent Secure Trust Communications, a2astc.space, published under Apache License 2.0). Every AI inference and inter-service communication within the Service is subject to runtime policy enforcement, complete audit logging, and observability under these openly published, peer-citable protocols.
The Customer may terminate the subscription at the end of the then-current billing period through the Service or by writing to billing@thinkneo.ai.
ThinkNEO may suspend or terminate the Service immediately if the Customer materially breaches these Terms or the Subscription Agreement (including the Acceptable Use of AI Features in Section 6), fails to pay fees when due, engages in conduct that creates legal exposure for ThinkNEO or other Customers, or if required by law.
Upon termination, the Customer's access to the Service will be discontinued. ThinkNEO will retain Customer Data for up to 90 days following termination to allow the Customer to export it. Thereafter, Customer Data will be deleted, except as required by law or as set out in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. THINKNEO DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.
AI OUTPUTS ARE PROVIDED ON AN "AS IS" BASIS. THINKNEO MAKES NO REPRESENTATION OR WARRANTY THAT ANY AI OUTPUT IS ACCURATE, COMPLETE, NON-INFRINGING, FIT FOR A PARTICULAR PURPOSE, OR APPROPRIATE FOR PUBLICATION. THE CUSTOMER IS RESPONSIBLE FOR INDEPENDENT VERIFICATION OF AI OUTPUTS BEFORE USE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THINKNEO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR ELECTORAL OUTCOMES, ARISING OUT OF OR RELATED TO THESE TERMS, THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY AI OUTPUT.
THINKNEO'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO THINKNEO FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The Customer agrees to indemnify, defend, and hold harmless ThinkNEO and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Customer's or any User's breach of these Terms (including the Acceptable Use of AI Features in Section 6); (b) Customer Data or any AI Output published, transmitted, or acted upon by the Customer; (c) the Customer's violation of any law or third-party right, including any electoral, defamation, or data protection law applicable to the Customer; or (d) the Customer's use of the Service in any manner not expressly authorized by these Terms.
ThinkNEO may modify these Terms from time to time. Material changes will be communicated by email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date of modifications constitutes acceptance.
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Hong Kong, except that ThinkNEO may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information.
Thinkneo AI Technology Company Limited
Hong Kong (Company Registration: 3349494)
Legal: legal@thinkneo.ai
Billing: billing@thinkneo.ai
General: fabio@thinkneo.ai